--- title: Brand24 Reviews meta_title: 'Brand24 Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 350 reviews by the users' company size, role or industry to find out how Brand24 works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 350 scale: '5' date_modified: '2026-07-13' parent_category: name: Social Media Marketing url: https://www.g2.com/categories/social-media-marketing --- # Brand24 Reviews **Vendor:** Brand24 **Category:** [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools) **Average Rating:** 4.6/5.0 **Total Reviews:** 350 ## About Brand24 Brand24 Brand24 is one of the most advanced social media monitoring tools with AI-powered reports and insights. Thousands of companies of all sizes use Brand24 to identify and analyze online conversations about their brands, products, and competitors across the web. Brand24 empowers its users to stay updated on what's being said about their businesses online, get customer insights, engage communities, identify sales leads, improve social customer service, reach out to influencers, and monitor their competition. It's a solid and affordable media monitoring tool to help you manage online reputation, track and assess marketing campaigns, track your competitors, get customer feedback, do social selling and more. ## Brand24 Pros & Cons **What users like:** - Users love the **user-friendly interface** of Brand24, enabling easy navigation and insightful data extraction for everyone. (19 reviews) - Users appreciate the **comprehensive overview** provided by Brand24, which simplifies tracking online mentions of their brand. (14 reviews) - Users appreciate the **clear mentions and real-time insights** from Brand24, enhancing their brand management and response strategies. (12 reviews) - Users praise the **intuitive dashboard** of Brand24 for its clarity and ease of use in monitoring mentions. (11 reviews) - Users value the **efficiency** of Brand24, noting quick resolutions and instant report generation that save time. (9 reviews) - Users highlight the **intuitive interface** of Brand24, making data visualization and insights effortlessly easy to understand. (9 reviews) - Users love the **real-time mentions tracking** of Brand24, appreciating its intuitive dashboard and accurate sentiment analysis. (9 reviews) - Reporting (9 reviews) - Users praise Brand24 for its **amazing customer service** and user-friendly interface that enhances their experience. (8 reviews) - Dashboard Usability (8 reviews) **What users dislike:** - Users experience **inconsistent filtering** with Brand24, facing challenges in managing alert volume and project mentions. (8 reviews) - Users find Brand24 has **limited features** , lacking academic content and historical data analysis capabilities. (6 reviews) - Users experience **data inaccuracy** in sentiment analysis, especially with sarcasm and mixed emotions, causing confusion. (5 reviews) - Users find the **irrelevant content** in Brand24 can lead to confusion and hinder a clear understanding of online presence. (5 reviews) - Users note the **slow loading** times when accessing data, affecting their overall experience with Brand24. (5 reviews) - Expensive (4 reviews) - Users express frustration with Brand24's **lack of features** for efficient project setup and historical data analysis. (4 reviews) - Users suggest the need for improvements in **mentions management** , especially regarding usability and keyword exclusions. (4 reviews) - Customization Issues (3 reviews) - Inaccuracy (3 reviews) ## Brand24 Reviews ### 1. Simple and Reliable Brand Monitoring Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Saurabh B. | Associate Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Brand24?** Easy to use and intuitive dashboard, Real-time monitoring and alerts, Comprehensive analytics **What do you dislike about Brand24?** he sentiment analysis isn’t always accurate, especially with sarcasm or mixed emotions. **What problems is Brand24 solving and how is that benefiting you?** Brand24 solves the problem of not knowing where and how your brand is being talked about online by tracking mentions from social media, blogs, forums, and news in one place. ### 2. Paying attention to the public discourse involving our brand **Rating:** 5.0/5.0 stars **Reviewed by:** Peter H. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2024 **What do you like best about Brand24?** The current universe of media involves an ever-increasing number of channels, platforms, and media variety: digital, print, audio, video, and – often – a combination of more than one. Keeping track of potential sources of content is a challenge met either by allocating tedious, time-consuming human hours pouring over the minutiae of detailed channels, or integrating Brand24 in the mix. Fortunately Brand24 ability to save us many hours of work has become a critical component of our reputation management capability, without which we would not be as informed as we now are. **What do you dislike about Brand24?** There is always the possibility that Brand24 could have overlooked a channel or source in the barrier-free realm of social media, but that less of a risk **What problems is Brand24 solving and how is that benefiting you?** Identifying quickly mentions of our brand – both positive and negative **Official Response from Eliza Szczerbicka:** > We're glad to hear that Brand24 has been able to save you time and improve your reputation management capabilities. Thank you for sharing your positive experience! ### 3. Real-Time Mentions Made Effortless with a Clean, Intuitive Dashboard **Rating:** 4.5/5.0 stars **Reviewed by:** Nour K. | AI Evaluator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Brand24?** how quickly it shows real-time mentions from both social media and the web in a clean, easy-to-use dashboard. **What do you dislike about Brand24?** No dark mode, which would be a nice addition. **What problems is Brand24 solving and how is that benefiting you?** it solves the problem of tracking online mentions across multiple platforms by putting everything in one dashboard, which saves time and helps me stay aware of brand sentiment in real time. **Official Response from Marlena Stremler:** > Appreciate you sharing your experience! Brand24 helping you monitor real-time mentions in one dashboard is exactly what we aim for. ### 4. Best listening tool i have came across so far **Rating:** 5.0/5.0 stars **Reviewed by:** Umanga S. | Co-founder & Executive Director, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2017 **What do you like best about Brand24?** i have define keywords and it can take Nepali script too. **What do you dislike about Brand24?** Filtering could have been better, especially in Nepali script. **What problems is Brand24 solving and how is that benefiting you?** Tracking the sentiment of brands is invaluable, as it enables effective action when necessary. **Official Response from Marlena Stremler:** > Thanks for the feedback! It’s great to see Brand24 supporting multilingual keyword tracking and helping you monitor brand sentiment effectively. ### 5. Easy to Use with Great Support and Features, but Pricey **Rating:** 3.5/5.0 stars **Reviewed by:** Nolo . | Event organizer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Brand24?** Ease of Use, Customer Support, Number of Features **What do you dislike about Brand24?** The price is a bit expensive, and it's growing every year **What problems is Brand24 solving and how is that benefiting you?** I can have a quick and overview of my social listening on my events ### 6. Real-Time Insights That Elevate Brand Management **Rating:** 4.5/5.0 stars **Reviewed by:** charlotte s. | operations assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Brand24?** This tool provides real-time insights into online conversations, which has made it much easier for us to manage our brand effectively. **What do you dislike about Brand24?** It takes a bit of time to get used to making the most of it, especially when it comes to using the relevant filters. **What problems is Brand24 solving and how is that benefiting you?** It helped the business track our online presence by monitoring mentions, and giving insights how to best engage in the market **Official Response from Marlena Stremler:** > Thanks for sharing this! Real-time insights and clearer visibility into online conversations are exactly what Brand24 is meant to support when managing and engaging around your brand. ### 7. Great UX, Easy Navigation, and Insightful AI Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2026 **What do you like best about Brand24?** Great UX, and great consumer support. Easy navigation, insightful AI reporting. **What do you dislike about Brand24?** I can't recall anything. Great tool made in Poland. **What problems is Brand24 solving and how is that benefiting you?** Helping me to monitor web conversations about my Clients. ### 8. Real-Time Insights That Matter **Rating:** 5.0/5.0 stars **Reviewed by:** Katherine R. | UX Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2025 **What do you like best about Brand24?** What I like best about Brand24 is how quickly and accurately it provides real-time insights into online conversations. The sentiment analysis and mention tracking help me stay on top of my brand’s reputation, while the clean and intuitive dashboard makes it easy to understand the data and take action when needed. **What do you dislike about Brand24?** There’s nothing I dislike about Brand24. It works exactly as expected and continues to deliver valuable insights without any issues. **What problems is Brand24 solving and how is that benefiting you?** Brand24 helps me monitor online mentions and track brand sentiment across multiple platforms in real time. This allows me to stay informed about what people are saying, respond quickly when needed, and make more informed marketing decisions. It’s especially helpful for managing brand reputation, identifying trends, and discovering potential opportunities for engagement. **Official Response from Marlena Stremler:** > Thank you so much for your positive review! We truly appreciate you taking the time to share your experience — your feedback means a lot to our team and helps us continue to improve. We're glad to hear that Brand24 is delivering value for you. ### 9. cool :) **Rating:** 5.0/5.0 stars **Reviewed by:** Monika C. | consulting, prowadzenie i działania w social media - CEO, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2016 **What do you like best about Brand24?** super customer service pretty interface good metrics I love the new AI features! They are wonderful they improved overall usage - good for them if you really need a good social listening tool - Brand24 is the one to use **What do you dislike about Brand24?** sometimes monitors a bit of spam I want more metrics **What problems is Brand24 solving and how is that benefiting you?** social selling ### 10. Impeccable platform **Rating:** 5.0/5.0 stars **Reviewed by:** Teodoro G. | Administrador de soluciones digitales, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2025 **What do you like best about Brand24?** The most useful aspect of Brand24 was not only its ability to monitor all mentions and interactions live, but also to interpret them along with AI to understand their true impact. On the other hand, it is also worth highlighting that the assistance from the Brand24 staff is a great advantage, as they provided us with instant solutions and the necessary confidence to get to know the tool in depth. 10/10. **What do you dislike about Brand24?** Probably, the capacity of AI will be updated over time and with it, its ability to interpret long prompts more effectively will increase. **What problems is Brand24 solving and how is that benefiting you?** There is no problem. **Official Response from Marlena Stremler:** > Thank you for your thoughtful review. We are pleased to hear that Brand24 is meeting your expectations and supporting your goals. Your feedback gives us a clearer view of what matters to our users. ### 11. Excellent brand monitoring software at a fair price **Rating:** 5.0/5.0 stars **Reviewed by:** Doug L. | President, Public Relations and Communications, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2022 **What do you like best about Brand24?** The software is easy to use, they have decent guides and help docs, and the support is stellar. A very good app for tracking mentions. Lots of filters to hone in on the results that matter. **What do you dislike about Brand24?** I wish there were a "pause account" option. We only use it when a client requires this specific service which is somewhat infrequent, so I wind up cancelling and reopening once or twice per year. Support folks are really good about cancel/reopen assistance, no friction or resistance. **What problems is Brand24 solving and how is that benefiting you?** Keeping an eye on the chatter around a brand, product, person or incident. Specifically, whether that chatter is brand-impacting (meaningful) or just random noise. Picks up multiple sources so the coverage tends to be quite good - sometimes overwhelmingly abundant but filters and the "block source" option take care if that. **Official Response from Alicja Mękarska:** > Thank you so much for your review! I've forwarded this idea to our Product Team 💡 ### 12. From anecdotal to data **Rating:** 5.0/5.0 stars **Reviewed by:** Helen C. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2025 **What do you like best about Brand24?** We're able to quantify and tailor strategy. **What do you dislike about Brand24?** No issues at this time with reporting or information. **What problems is Brand24 solving and how is that benefiting you?** Aggregating data and providing insights. **Official Response from Marlena Stremler:** > Thank you for sharing your experience with Brand24. We're glad to know our platform is making a difference. Your words mean a lot to our team! ### 13. Good tool for monitoring mentions! **Rating:** 5.0/5.0 stars **Reviewed by:** Lye Siong T. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2024 **What do you like best about Brand24?** This tool provide the necessary configuration to allow you to gather and analyse mentioned from the internet. You can filter by date, source, location and others. I've also seen the platform is being improved with new features such as advanced analytics. **What do you dislike about Brand24?** Some improvements can be considered to enhance the usability: 1) Allow mutting of author for Instagram. At the moment, we can only mute the entire site (Instagram.com) which is not practical. 2) Interface can be improved in terms of user-friendliness a) Create depth or impose different colors for selected mentions. b) Selected posts (to be deleted) would go missing when another action is carried out such as mutting a mention. The selection of mention will need to be performed again. 3a) To lift the current limitation on "Excluded Keywords" 3b) Enhancement of "Excluded Keywords" interface. Currently, the field is a single text field, so viewing of "Excluded Keywords" are difficult. 3c) Improvement on "Excluded Keywords" to allow "GLOBAL" and "KEYWORDS" SPECIFIC. **What problems is Brand24 solving and how is that benefiting you?** It allows us to gather mentions and allow us to brainstorm social media content according to trending topic revolving our keywords. Also, it allow us to analyse negative sentiment promptly. **Official Response from Eliza Szczerbicka:** > Thank you for your detailed feedback! We're glad to hear that you find Brand24 useful for monitoring mentions and analyzing data. We appreciate your suggestions for improvements and will take them into consideration for future updates. ### 14. Must have for brand owners **Rating:** 5.0/5.0 stars **Reviewed by:** Udi N. | Musician, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2024 **What do you like best about Brand24?** It's like google trends only a million times better more accurate more friendly and more reliable **What do you dislike about Brand24?** Hmm. Nothing comes to mind. I mean. It's not free but I guess that's alright **What problems is Brand24 solving and how is that benefiting you?** Keeping in touch with all mentions of my brand **Official Response from Eliza Szczerbicka:** > We appreciate your feedback! It's great to hear that Brand24 is helping you stay on top of your brand mentions. ### 15. Brand24 features and functionality are GREAT **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2024 **What do you like best about Brand24?** We use it to examine our customers NPS based on thier social media. WHich we can Social Medeia Sentiment Score (SNSS) . Which when added to traditional Survey data, we get a much better view of brand perception. More accurate. Brand24 is outstanding for this. The best actually. This allows us to create successful brand campaigns that allow our customers to both increase NPS as well as their positive brand perception. It is easy to use, the data is an invaluable tool to helping our customer base. **What do you dislike about Brand24?** We use this extensively, and issue it may have had are already resolved. Brand24 listens to client feedback positvely, which is refreshing in this day and age. **What problems is Brand24 solving and how is that benefiting you?** Brand24 allows us to bridge the gap between NPS surveys done by our customers, and the sentiment that exists within social media. That gap can make all the difference in the world when designing a brand campaign to increase NPS and increase brand perception. **Official Response from Eliza Szczerbicka:** > Thank you for your positive feedback! We're thrilled to hear that Brand24 has been such a valuable tool for examining your customers' NPS based on social media sentiment. We're glad to know that our platform has helped you create successful brand campaigns and resolve any issues you may have encountered. We appreciate your support and look forward to continuing to meet your needs. ### 16. Cost-efficient social and media monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Shieryl Lyn M. | Head / OIC - Marketing, Public Relations and Corporate Communications, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Brand24?** Definitely it's cost-efficiency! There are a number of media monitoring agencies out there that charge for hefty prices for the same services (and more!) that you can get with Brand24, all you have to do is learn how to navigate this social listening tool and make it work for you and to your brand's advantage. **What do you dislike about Brand24?** Probably the limited number of projects one can make or monitor. It would help if it could be more so a brand can monitor as many of its industry competitors. **What problems is Brand24 solving and how is that benefiting you?** Definitely it answers for me my brand's relevance to the market online in real time. **Official Response from Eliza Szczerbicka:** > It's great to hear that Brand24 is helping you stay relevant in the online market in real time. We're committed to providing valuable insights for your brand's advantage. ### 17. The tool has a few things to upgrade, but it's the best one in the market. **Rating:** 4.0/5.0 stars **Reviewed by:** Anabella S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Brand24?** Brand24 helps us optimize our time spent with social listening. We don't have to collect mentions manually anymore. It also helps with organization. It has some pretty cool features for filtering and configuring the projects so the mentions collected will be the most accurate possible. It is easy to implement integrations and the customer support hasen't let me down yet. **What do you dislike about Brand24?** It stores collected mentions for only about a year, so if you aim to save historical data, Brand24 is not it. **What problems is Brand24 solving and how is that benefiting you?** Brand24 is helping us understand how our own brand is performing online in terms of brand recognition in comparison to our competitors. **Official Response from Eliza Szczerbicka:** > Thank you for sharing your positive experience with Brand24. We're pleased to hear that our tool has helped you save time and improve accuracy in social listening. ### 18. Accurate Share of Voice Measurement **Rating:** 4.5/5.0 stars **Reviewed by:** Viktoriia S. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2023 **What do you like best about Brand24?** Brand24 has proven to be an exceptional tool for precise keyword tracking, providing highly accurate mentions relevant to my specified keywords. Its standout feature is the ability to exclude specific keywords, ensuring focused and relevant results. Additionally, the capability to filter channels and collected mentions by keywords offers great flexibility and control over the data. One of the most commendable aspects of Brand24 is its robust functionality for measuring Share of Voice. This feature has been instrumental in evaluating our brand's presence and impact within the industry landscape. **What do you dislike about Brand24?** However, there are a few drawbacks worth noting. Occasionally, when deleting mentions, the software takes some time to update and provide an accurate count of mentions. Furthermore, there have been instances where the software's performance has been a bit sluggish. **What problems is Brand24 solving and how is that benefiting you?** Overall, Brand24 stands out as a powerful tool for accurate keyword tracking and Share of Voice analysis. Despite a few minor issues, its functionalities greatly benefit businesses seeking precise insights into their online presence and brand visibility. **Official Response from Eliza Szczerbicka:** > Thank you for sharing your experience with Brand24. We're pleased to hear that our tool has been effective in evaluating your brand's presence and impact within the industry landscape. We appreciate your feedback regarding the occasional sluggish performance, and we are continuously working to improve our software to provide a seamless user experience. ### 19. Quite useful to monitor mentions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Brand24?** Gives a nice idea about the voice of your audience and their sentiments linked to the brand. **What do you dislike about Brand24?** Influencers section can be improved a bit. **What problems is Brand24 solving and how is that benefiting you?** It's helping me understand the audience of my agency clients and monitor their social mentions. ### 20. Intuitive platform with real-time data tracking! **Rating:** 5.0/5.0 stars **Reviewed by:** Pooja J. | Marketing & Business Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Brand24?** Brand24's user-friendly interface stands out as one of its major strengths. Navigating through the platform is intuitive, making it easy for users to set up and customize their monitoring preferences. The real-time tracking feature is impressive, providing up-to-the-minute insights into social media mentions and discussions.The sentiment analysis feature is another highlight. Brand24 accurately gauges the sentiment behind mentions, helping users understand the overall tone of conversations related to their brand. **What do you dislike about Brand24?** Not many dislikes, just a suggestion - they could offer discounts more often! **What problems is Brand24 solving and how is that benefiting you?** Measuring the effectiveness of marketing campaigns across various channels is a common challenge. Brand24 allows us to monitor the impact of marketing campaigns in real-time, providing insights into audience reactions and engagement. This data helps in refining and optimizing future campaigns. **Official Response from Eliza Szczerbicka:** > It's great to hear that Brand24 is helping you measure the effectiveness of your marketing campaigns and providing valuable insights for refining and optimizing future strategies. ### 21. Brand and competitor pulse **Rating:** 5.0/5.0 stars **Reviewed by:** Barbara D. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Brand24?** - Slack integration that helps us keep an eye on every mention of our product / brand - Easy setup - you learn the rules once and then you can easily play with what you want to track - Spotting the untagged mentions that we wouldn't know about without Brand24 - Brand24 team :) **What do you dislike about Brand24?** Nothing to dislike. Only ideas what else can be build next :) **What problems is Brand24 solving and how is that benefiting you?** Firstly, we wanted to know whenever somebody mentioned our company or product. Secondly, we needed a solution to keep track of what our competitors are up to. The biggest benefit is that we now have access to both: brand/product mentions and competitor news in real time. Plus, we can look at historical mentions and get a glimpse of how we're doing in terms of online presence vs competitors. **Official Response from Eliza Szczerbicka:** > Thank you for sharing your positive feedback! We're glad to hear that you have not encountered any dislikes with Brand24. We appreciate your ideas for future improvements and will certainly take them into consideration. ### 22. Brand24 Review! **Rating:** 4.5/5.0 stars **Reviewed by:** Anna B. **Reviewed Date:** November 21, 2023 ### 23. Great experience overall **Rating:** 5.0/5.0 stars **Reviewed by:** Tobias A. | Growth Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Brand24?** Amazing customer service attention throughout my experience using this platform. Instructions are clear within the platform and its easy to set up and use. **What do you dislike about Brand24?** Nothing really, I've had a great experience. **What problems is Brand24 solving and how is that benefiting you?** Understanding how is our brand awareness evolving through time in social media mentions. **Official Response from Eliza Szczerbicka:** > Thank you for your positive feedback! We're glad to hear that you had a great experience using Brand24. ### 24. Easy to use and extremely helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Saanvi S. | Digital Marketing, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2023 **What do you like best about Brand24?** What I appreciate most about Brand24 is data exporting. This feature enables me to create highly polished reports for meetings. The detailed reports offer a comprehensive overview of our online presence, tracking key metrics such as brand mentions, social media reach, and sentiment trends. The customer support from Brand24 deserves special commendation. The team is responsive, knowledgeable, and genuinely invested in ensuring their users get the most out of the platform. Any queries or concerns are addressed promptly, contributing to a positive overall experience. **What do you dislike about Brand24?** Figuring out what to do with the data takes a bit of time. **What problems is Brand24 solving and how is that benefiting you?** The competitive analysis tools have allowed us to benchmark our performance against industry peers. This has been instrumental in identifying opportunities for improvement and staying one step ahead of the competition. **Official Response from Eliza Szczerbicka:** > Thank you for highlighting the value of our data exporting feature and the quality of our customer support. We understand that utilizing the data may take time, but our team is always there for you to provide responsive and knowledgeable customer support to ensure you get the most out of our platform. Your input is greatly appreciated. ### 25. So easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Shay T. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2024 **What do you like best about Brand24?** Brand24 is incredibly user friendly and not over complicated. It was also very easy to get up and running and add users from my team. There's a wide variety of sources available to track brand mentions and the projects feature helps keep us organized with tracking multiple keywords. **What do you dislike about Brand24?** It would be great if there were exporting capabilities to have a spreadsheet of multiple brand mentions. Also, a Threads integration would be helpful as an additional source! **What problems is Brand24 solving and how is that benefiting you?** Brand24 gives my team an easy way to source new influencers for our affiliate program and find creators who genuinely love our brand. We also use it to source spark ads for TikTok. **Official Response from Eliza Szczerbicka:** > Thank you for sharing your positive experience with Brand24! We're thrilled to hear that you find it easy to use and that it helps your team track brand mentions and stay organized. It's fantastic to hear how Brand24 is benefiting your team in sourcing influencers and creators. ### 26. Easy Access to Information **Rating:** 4.0/5.0 stars **Reviewed by:** Andrea N. | Senior Vice President of Marketing and Public Relations, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2024 **What do you like best about Brand24?** It's easy to use and the email updates help to keep users up to date on what's going on in their industry or with their business. It brings outside voices to one location. **What do you dislike about Brand24?** I have nothing negative to say about Brand24. I am with a smaller organization (less than 20 employees), so there isn't as big of a need to get our arms around all the chatter around our brand but can see the potential with large organizaitons. **What problems is Brand24 solving and how is that benefiting you?** Brand24 made sure I could identify both the positive and negative chatter in the market and to gain a real-time understanding of how the brand was received in the community. **Official Response from Eliza Szczerbicka:** > We appreciate your feedback and are thrilled to hear that Brand24 has helped you gain a real-time understanding of your brand's reception in the community. ### 27. Time saving! **Rating:** 4.0/5.0 stars **Reviewed by:** kathleen b. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2023 **What do you like best about Brand24?** Brand24 has saved me time when running social media campaigns, not only because I no longer need to count the reach of each post, but also when it comes to reports. I love the breakdown of stats as well as being able to easily personalize a report and what you want to be shown in it. **What do you dislike about Brand24?** That it can't count the reach and engagement for stories and reels. **What problems is Brand24 solving and how is that benefiting you?** the vast amount of content that is posted during a campaign, and one that is run over 6 months. it is impossible to count and analyze all that info - but brand24 does just that. it is also super easy to use and reports can be personalised which saves me money and time from briefing a designer. **Official Response from Eliza Szczerbicka:** > Thank you for sharing your positive experience with Brand24! We're glad to hear that our tool has saved you time and provided valuable insights for your social media campaigns. ### 28. Best tool for mentions monitoring and gathering insights **Rating:** 5.0/5.0 stars **Reviewed by:** Kajetan W. | Head of Demand Generation, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2024 **What do you like best about Brand24?** It's like 10 tools in 1, and helps me with: - competitors monitoring - brand awareness monitoring - gathering customers' insights and needs - finding influencers - finding opportunities for backlinks - staying up to date with recent events in my sector. And it has an awesome and helpful team:) **What do you dislike about Brand24?** Nothing to dislike. The tool could communicate its limits and sources more clearly. Otherwise, it's perfect. **What problems is Brand24 solving and how is that benefiting you?** - competitors monitoring - brand awareness monitoring - gathering customers' insights and needs - finding influencers - finding opportunities for backlinks - staying up to date with recent events in my sector. **Official Response from Eliza Szczerbicka:** > We're thrilled to hear that Brand24 has been such a valuable all-in-one tool for you, helping with competitors monitoring, brand awareness, customer insights, influencer identification, backlink opportunities, and staying updated on sector events. Thank you for sharing your experience. ### 29. Great Platform for Those in PR + Marketing! **Rating:** 5.0/5.0 stars **Reviewed by:** Shawnna E. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2024 **What do you like best about Brand24?** I love the AI Insights on Brand 24! This is great with helping us understand the landscape and get valuable feedback. The client success team is also really great at answering any questions I may have. The platform is also super easy to use + learn! **What do you dislike about Brand24?** So far, no downsides! I have enjoyed using the platform and have learned a lot about my brand. **What problems is Brand24 solving and how is that benefiting you?** Brand 24 allows us to see who is talking about our brand, from both a media and social perspective. For customer service, it allows us to contact those customers and provide great service. **Official Response from Eliza Szczerbicka:** > We're thrilled to hear that you're enjoying the AI Insights and finding them valuable for understanding the landscape and gathering feedback. Our client success team is dedicated to providing excellent support, and we're glad to hear they've been helpful for you. We're also pleased that you find Brand24 easy to use and learn. Thank you for sharing your positive experience! ### 30. Using Brand24 has helped us improve our KPI tracking and social listening **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Brand24?** The reporting has been our most used feature because we mainly use it to track our KPIs. We also review our mentions weekly to see who is talking about our brand, what they are saying, and if they could potentially become an affiliate or practitioner with our company. It is really easy to use and was easy to set up with a bit of help from our representative. **What do you dislike about Brand24?** There isn't anything we have found that we dislike so far! We are not heavy users of the app, but it works for what our needs are at this time. **What problems is Brand24 solving and how is that benefiting you?** It is helping us find people and blogs talking about our brand online, as well as helping us track some of our KPIs related to marketing. **Official Response from Eliza Szczerbicka:** > We're thrilled to hear that Brand24 has been instrumental in improving your KPI tracking and social listening. We're glad to hear that the setup process was smooth with the assistance of our representative. Thank you! ### 31. Best media monitoring tool I've ever used! **Rating:** 5.0/5.0 stars **Reviewed by:** Anna R. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2023 **What do you like best about Brand24?** As an account manager in a marketing agency, I use Brand24 for multiple purposes. One of them, and the most important one is researching online mentions about my Clients. Knowing what people think and write about my clients helps me take care of their image and reputation. Brand24 delivers mentions fast and precisely, letting me to react before its too late, when a negative review comes up. I love their sentiment analysis for this purpose! I also use Brand24 to search for insights. I track different topics related to my campaigns, to find what issues people are facing and learning what are the best ways of communication to reach them with product we are currently promoting - which features and benefits may be important for them, what are they looking for. After gathering insights, as soon as the campaign starts, I track hashtags related to it to measure reach, awareness and volume. I sometimes use the report feature, but I love scrolling through the tool myself to find interesting data. I really appreciate that Brand24 is constantly developing, coming up with new features. The Customer Success team is always there to help me, when I am in need. **What do you dislike about Brand24?** I might be biased, but there are no such things! ;) **What problems is Brand24 solving and how is that benefiting you?** Mostly helps me take care of my Clients' reputation online. It finds negative mentions fast so I can respond and take care of it before anyone else does - it wouldn't be possible to do manually. Also, helps me find insights to create better ideas for my Clients' campaigns - also I woulnd't do it as thoroughly manually. Finally, Brand24 has a lot of analytics that help me measure the results of campaign that we run and makes it easy to report. **Official Response from Eliza Szczerbicka:** > Thank you so much for your amazing review! We're thrilled to hear that Brand24 has been the best media monitoring tool you've ever used. We're glad that our sentiment analysis feature has been helpful in managing your clients' image and reputation. We appreciate your kind words about our constantly developing platform and our Customer Success team. We're always here to help you whenever you need it. Thank you for your support and we look forward to continuing to provide you with the best media monitoring experience! ### 32. Great Social Listening Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2024 **What do you like best about Brand24?** Thoughtful and easy to use UI. Helpful insights about brand and topics brand would be interested in. Affordable entry point to social listening tools. Great non-profit discount. Easy to use reporting and regular auto-reports. Active customer support line ready to assist even with small accounts **What do you dislike about Brand24?** Not a lot of historical data available if that's something your business needs. Definitely not a messaging tool and visiting posts could be better integrated to website (would be nice to look at all of a social post, like tiktok videos without having to open in new tab) **What problems is Brand24 solving and how is that benefiting you?** Learning what topics are important to our audience and how they feel about recent news related to those topics. Finding competitors and collaboraters for social media. Saving a lot of time with social media strategy. **Official Response from Eliza Szczerbicka:** > Thank you for sharing your positive experience with Brand24! We're happy to hear that our tool has been beneficial for your social media strategy and that you've found value in our affordable pricing and active customer support. ### 33. Elevating CallPage's Online Presence with Brand24 **Rating:** 5.0/5.0 stars **Reviewed by:** Agnieszka W. | Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2023 **What do you like best about Brand24?** One standout feature is the real-time social media monitoring, allowing us to stay on top of conversations surrounding Callpage. The sentiment analysis is particularly useful in gauging public perception, and the customizable alerts ensure that I never miss an important mention. Another aspect that sets Brand24 apart is its robust analytics and reporting capabilities. The detailed reports provide a wealth of information, helping us track the effectiveness of our campaigns, identify key influencers, and understand our audience better. The customizable reporting options allow us to tailor the reports to fit the specific needs of our team and stakeholders. **What do you dislike about Brand24?** I've been using Brand24 for a while now, and I must say it has greatly exceeded my expectations. **What problems is Brand24 solving and how is that benefiting you?** Brand24 is offering in-depth data on brand mentions, reach, and engagement. This has been instrumental in shaping our social media strategy and understanding our audience better. **Official Response from Eliza Szczerbicka:** > Thank you for sharing your positive experience with Brand24! We're glad to hear that our real-time social media monitoring and customizable reporting options are meeting your needs. It's fantastic to hear that our detailed reports are providing valuable information for your team and stakeholders. ### 34. Helpful support from company staff **Rating:** 5.0/5.0 stars **Reviewed by:** Anh D. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2024 **What do you like best about Brand24?** I was surprise of the enthusiastic help from the staff, they helped me solve a lot of problem on my university assignment **What do you dislike about Brand24?** I think the layout and instruction could be clearer and more easy to use **What problems is Brand24 solving and how is that benefiting you?** I researched on Ronaldo and Messi toxic debation on Facebook in Vietnam and Brand24 helped me to look for data and analyse hidden patterns **Official Response from Eliza Szczerbicka:** > We're glad to hear that our team was able to provide you with helpful support for your university assignment. We appreciate your feedback! ### 35. A robust platform that collects most mentions across the internet **Rating:** 4.5/5.0 stars **Reviewed by:** Kate S. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2024 **What do you like best about Brand24?** It's fairly user-friendly once you get a tutorial. I love that it categorizes all mentions as positive and negative if it can be determined. Also, it estimates the advertising value which is super great for impact reports. Customer service really fast as well. **What do you dislike about Brand24?** It's not cheap. Every keyword is an additional $7/month, so that's the only downfall there. **What problems is Brand24 solving and how is that benefiting you?** We had no way of tracking everyone who mentions us and our platform. This solves that. **Official Response from Eliza Szczerbicka:** > Thank you for sharing your positive experience with Brand24. We're pleased to hear that our platform helps you track mentions and provides fast customer service. ### 36. You get out what you put in **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Brand24?** I love that you can build a view of your share of voice among your competitors and analyze where and how you're all being talked about online. There are also some interesting new AI-powered features to help you observe conversations happening surrounding your brand. I will say the customer support is also excellent. **What do you dislike about Brand24?** I would love to see more features added to make the analysis simpler across multiple projects/competitors. The sentiment analysis could definitely be improved as we get a lot of "false negatives", where the algorithm misinterprets emphasis, attitude, or colloquial language negatively. **What problems is Brand24 solving and how is that benefiting you?** Brand24 is helping us measure our share of voice and competitor analysis. **Official Response from Eliza Szczerbicka:** > Thank you for sharing your positive experience with Brand24! We're glad to hear that you find the share of voice and competitor analysis valuable. ### 37. Must have tool for marketing teams **Rating:** 5.0/5.0 stars **Reviewed by:** Sebastian P. | sebastian.pietak@calamari.io, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2024 **What do you like best about Brand24?** I’m confident that top-notch product specialists can genuinely enhance their products by heeding their clients’ opinions. Brand24 affords me this chance by overseeing customer feedback on our product throughout the entire internet. **What do you dislike about Brand24?** I still have a sense that I need to delve deeper into this tool, but up to this point, it meets all my expectations. **What problems is Brand24 solving and how is that benefiting you?** Besides collecting customer feedback, I particularly appreciate the ease of generating a monthly report with just a few clicks. **Official Response from Eliza Szczerbicka:** > Thank you for your feedback! We're glad to hear that Brand24 is meeting your expectations and providing valuable insights for your team. ### 38. Smart social media monitoring for your feeds! **Rating:** 5.0/5.0 stars **Reviewed by:** Roxana M. | Head of Markeitng, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Brand24?** As a marketer, staying on top of online conversations and brand mentions is crucial, and Brand24 has proven to be an invaluable tool for this purpose. I also love the real-time monitoring and great customer success. **What do you dislike about Brand24?** There's nothing I can think of right now. **What problems is Brand24 solving and how is that benefiting you?** It offers a robust set of features, reliable real-time monitoring, insightful analytics, and excellent customer support. If you're serious about monitoring your brand's online presence and staying ahead of the social media conversation, I highly recommend giving Brand24 a try. **Official Response from Eliza Szczerbicka:** > We appreciate your recommendation and are delighted to hear that Brand24 is helping you stay ahead of the social media conversation. Thank you for choosing Brand24 for your social media monitoring needs! ### 39. Great way to monitor your "Social Networks scores" **Rating:** 5.0/5.0 stars **Reviewed by:** Alvaro C. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2024 **What do you like best about Brand24?** Is the best way we found to monitor what is happening around the world regarding our brand. Is Great and very easy to use and set up. **What do you dislike about Brand24?** Could be cheaper. It may be good to have an automated way to respond people on the social networks **What problems is Brand24 solving and how is that benefiting you?** We have too much people talking about us in Twitter and other social networks, was impossible to be up to date before brand24. **Official Response from Eliza Szczerbicka:** > We're glad to hear that Brand24 has been a great tool for monitoring your brand's online presence and that it's easy to use. We appreciate your feedback about the pricing and the suggestion for an automated response feature. We'll definitely take that into consideration for future improvements. ### 40. Excellent app for monitoring what is being said about the brand **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Brand24?** Brand24 helps us a lot in understanding what users are talking about the brand in real time. It was our first Social Listening app, and it is very useful for measuring the work of Public Relations with earned media and the client sentiment. **What do you dislike about Brand24?** I really like the AI reports. I think it would be good for them to enable them for the PRO version. **What problems is Brand24 solving and how is that benefiting you?** Brand 24 helps us monitor the media and how the different company agenda topics impact on social networks and others. **Official Response from Eliza Szczerbicka:** > Thank you for sharing your positive experience with Brand24! It's great to hear that it has been useful for measuring the work of Public Relations and monitoring client sentiment. We'll take your suggestion about enabling AI reports for the PRO version into consideration. ### 41. Effortless Crisis Prevention and Insightful Business Solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Leila K. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2023 **What do you like best about Brand24?** This is a fantastic tool that makes life easier by helping us to easily monitor and prevent crises. It is really challenging and sometimes even impossible to collect some of the data without the help of social listening tools. **What do you dislike about Brand24?** Sometimes, I can't keep up with the new updates. They could have more integrations. **What problems is Brand24 solving and how is that benefiting you?** We are mostly using Brand24 to measure our PR coverage, but also to identify micro-influencers whom we invite to join our Partner Program. **Official Response from Eliza Szczerbicka:** > We're glad to hear that Brand24 is helping you easily monitor and prevent crises. We understand the importance of staying updated, and we're continuously working on improving our tool and adding more integrations to better serve our customers. ### 42. Excellent tool to monitor our brands **Rating:** 5.0/5.0 stars **Reviewed by:** Fernando O. | Director de Proyectos Especiales & TICs, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2024 **What do you like best about Brand24?** Really easy to use, support is excelent and they keep adding features that makes Brand24 a bigger tool **What do you dislike about Brand24?** The speed to collect mentions could be better but is more an issue of social media API than Brand24 **What problems is Brand24 solving and how is that benefiting you?** React times to issues around our brands, really fast AI insights to make decissions faster **Official Response from Eliza Szczerbicka:** > Wow, your review just made our day! 🚀 We're stoked that you're finding Brand24 super easy to use and that our support is hitting the mark. Your shoutout to our ever-growing list of features is like music to our ears! We're all about making Brand24 a top-notch tool, so hearing your feedback is gold. ### 43. Easy to setup and get started! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2024 **What do you like best about Brand24?** Brand 24 is super easy to setup. On top of it, their customer service is top notch and is available to guide you if you ever need. **What do you dislike about Brand24?** The Facebook and Instagram integration is sluggish. It also can't track reels/stories. **What problems is Brand24 solving and how is that benefiting you?** Brand24 primarily addresses the need for effective social media listening. It allows you to monitor and analyze online conversations about your brand, providing insights into public perception and customer feedback. This tool aids in promptly identifying and responding to both positive and negative mentions, which is essential for maintaining a strong online reputation. **Official Response from Eliza Szczerbicka:** > We're glad to hear that you found Brand24 easy to set up and that our customer service met your expectations. We appreciate your feedback! ### 44. A must-have in my toolkit **Rating:** 5.0/5.0 stars **Reviewed by:** Kamila P. | Content Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2023 **What do you like best about Brand24?** What I appreciate most about Brand24 is its commitment to staying ahead of the curve. The team continually updates the platform with new features and improvements, ensuring that users like me always have the latest tools at their disposal. The customer support is exemplary, with a responsive team that genuinely cares about user satisfaction. **What do you dislike about Brand24?** I feel like I'm sometimes drowning in all the data this tool throws at me, but can you really dislike that? Maybe, but I think it's better this way. **What problems is Brand24 solving and how is that benefiting you?** Brand24 assists in identifying influencers and tracking their impact. This helps to collaborate with influencers effectively and measure the success of influencer marketing campaigns. **Official Response from Eliza Szczerbicka:** > Thank you so much for your positive feedback! We're thrilled to hear that you appreciate our commitment to staying ahead of the curve and continually updating our platform with new features and improvements. We understand that the amount of data can sometimes feel overwhelming, but we believe that having access to comprehensive data is crucial for making informed decisions. If you ever have any questions or need further assistance, please don't hesitate to reach out to our customer support team. We're here to help! ### 45. Great tool for every brand and social media manager **Rating:** 5.0/5.0 stars **Reviewed by:** Beata K. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Brand24?** Brand24 is a great tool that we use to track the effects of the #ChcęToPrzeżyć campaign carried out on social media; we can't imagine running this campaign without B24 anymore. The tool is intuitive, easy to use, and in case of questions or problems, the support on chat is quick and super helpful :) **What do you dislike about Brand24?** Brand24 offers the perfect balance of quality and price, I have no complaints. **What problems is Brand24 solving and how is that benefiting you?** Every year, we carry out the #ChcęToPrzeżyć campaign based on micro and nano influencers. During its course, there are from several hundred to several thousand mentions of our brand or the campaign. Without B24, we wouldn't be able to manage (and capture) interactions with the campaign's users or assess its effectiveness. **Official Response from Eliza Szczerbicka:** > We are very happy that Brand24 is intuitive and easy to use for you. Thank you for the positive feedback on our customer service. We are proud to help in tracking brand mentions and evaluating campaign effectiveness. Thank you for your trust! ### 46. Best User Experience you Will Ever Get in a Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Pedro O. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2023 **What do you like best about Brand24?** The platform is easy to use, intuitive, and has fantastic customer service. Whenever I´ve had an issue or question, I always get a gratifying answer and attitude, no matter who is attending to me. **What do you dislike about Brand24?** You may only have some restrictions regarding the language and region you are searching for. I also would like to include assessments on specific sites, but all these are fine-tuning features, otherwise, the platform works perfect. **What problems is Brand24 solving and how is that benefiting you?** We may be interested in searching for quick media insights on different projects and brands, whether for comparison purposes, media presence upon a specific action, campaign progress, or decision-making. **Official Response from Alicja Mękarska:** > Thanks for choosing Brand24, Pedro! ### 47. The BEST Social Listening and Tracking Tool for Brands **Rating:** 5.0/5.0 stars **Reviewed by:** Ivana T. | DIYMarketing Expert, Marketing Strategist and Small Business Marketing Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Brand24?** Brand24 is my favorite tool for listening to my audience. I run a popular Twitter chat and use Brand24 to see who my most engaged participants are. I also use Brand24 to track the performance of marketing campaigns that I do for brands and for my own business. Brand24 also allows you to track conversations around specific keyword phrases in your industry so that you can FINALLY see those invisible and often ignored mentions of your product or service category where you can engage with potential customers who are discussing your product or service. This allows you to answer and questions and build on that know-like-and-trust factor. **What do you dislike about Brand24?** The only thing I dislike about Brand24 is NOT being able to export "sources" -- or the people who are mentioning your brand or who are engaged with your hashtag. **What problems is Brand24 solving and how is that benefiting you?** This is the BEST tool that I've found to measure the performance of specific campaigns that I do for brands. My clients find the reports very informative. I'm a publisher, so I'm not sure that it's increased my business, but it has helped me tremendously in serving my clients. **Official Response from Alicja Mękarska:** > Hey Ivana! I'm glad to hear you enjoy using our tool. It's a great use case you described! ### 48. New way of working **Rating:** 5.0/5.0 stars **Reviewed by:** Céline L. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2024 **What do you like best about Brand24?** It's easy and fast to use + regularly updated content **What do you dislike about Brand24?** - many dead links, especially for tiktok videos -no possibility of blocking accounts in brand24 that are spam and mention us **What problems is Brand24 solving and how is that benefiting you?** It falicite the search for content mentioning us **Official Response from Eliza Szczerbicka:** > Thank you Celine! We appreciate your positive feedback. We understand your concerns about dead links and the inability to block accounts. We'll work on addressing these issues to enhance your experience. ### 49. I was trying to discover all mentions around single topic. **Rating:** 5.0/5.0 stars **Reviewed by:** Rafał R. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2023 **What do you like best about Brand24?** Results from all sources! It covers all needed data. **What do you dislike about Brand24?** Reports access. Would be nice to have API access to fetch data. **What problems is Brand24 solving and how is that benefiting you?** Using Brand24, I want to collect mentions of one topic from the entire internet. The tool allows me to analyse in detail in real time which means I can make the necessary conclusions for me. **Official Response from Eliza Szczerbicka:** > Thank you, Rafał! It's great to hear that Brand24 is helping you collect and analyze mentions of your topic in real-time. We aim to provide valuable insights to our users to make informed decisions. ### 50. Not enough for our needs **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2024 **What do you like best about Brand24?** It's helpful in tracking very publicised links and mentions of our brand, keeping anything we could find through a Google search conviently displayed for us in one single platform. **What do you dislike about Brand24?** It isn't very helpful when it comes to monitoring talk on private groups, Reddit boards, Instagram, stories, etc. **What problems is Brand24 solving and how is that benefiting you?** It honestly isn't really solving the problem we have which is a need to keep track of social media activity. **Official Response from Eliza Szczerbicka:** > Thank you for taking the time to share your feedback with us. We appreciate your insights into your experience with our monitoring tools. I would like to suggest reaching out to our Customer Support Team (CST) for personalized assistance. There may be instances where the configuration of keywords or settings could impact the monitoring results. Our CST is well-equipped to help you optimize your monitoring strategy and ensure you're getting the most accurate and relevant information. ## Brand24 Discussions - [What platforms/websites are monitored by Brand24?](https://www.g2.com/discussions/platforms-websites-monitored-by-brand24) - 1 comment, 1 upvote - [Does Brand24 provide historical data?](https://www.g2.com/discussions/data-provided-by-brand24) - 1 comment, 1 upvote - [What is Brand24 tool used for?](https://www.g2.com/discussions/benefits-a18d4965-bb85-4d49-9737-62505fa536cf) - 1 comment, 1 upvote - [Who will benefit from using Brand24 tool?](https://www.g2.com/discussions/target-customer) - 1 comment, 1 upvote - [What are the key differentiators of Brand24 from the competition?](https://www.g2.com/discussions/key-differentiators) - 1 comment, 1 upvote - [View Brand24 pricing details and edition comparison](https://www.g2.com/products/brand24/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-14+19%3A24%3A25+-0500&secure%5Bsession_id%5D=6d4fa3d0-a371-4869-a16e-a598812abdb2&secure%5Btoken%5D=788c4ac3b76eacfb8d472d52c3cf3afd11ab26c1f0ff12b02240bec34580f6d7&format=llm_user) ## Brand24 Integrations - [Facebook](https://www.g2.com/products/facebook/reviews) - [PostPickr](https://www.g2.com/products/postpickr/reviews) - [Semrush](https://www.g2.com/products/semrush/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Teams Manager for Microsoft Teams](https://www.g2.com/products/teams-manager-for-microsoft-teams/reviews) ## Brand24 Features **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Attribution - Hashtag Analytics - Sentiment Analysis **Media Channels** - Online Media **Monitoring & Listening** - Social Measurement - Influencer Identification - Brand Monitoring - Keyword Tracking - Trend Analysis - Competitor Analysis **Agentic AI - Social Media Listening Tools** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability - White Label **Geographic Coverage** - Local Media - National Media - International Media **Data Management & Analysis** - Sentiment Analysis - Social Reporting - Alerts and Notifications - Advanced Data Filtering **Reporting** - Keyword Targeting - Custom Feeds and Alerts - Custom Reports - Dashboards **Agentic AI - Media Monitoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Generative AI** - AI Text Summarization ## Top Brand24 Alternatives - [Meltwater](https://www.g2.com/products/meltwater/reviews) - 4.1/5.0 (2,627 reviews) - [Brandwatch Consumer Intelligence](https://www.g2.com/products/brandwatch-consumer-intelligence/reviews) - 4.4/5.0 (709 reviews) - [Mentionlytics](https://www.g2.com/products/mentionlytics/reviews) - 4.9/5.0 (109 reviews)