Brand24 Reviews & Product Details

Brand24 enables fast and clear monitoring of brand mentions, as well as efficient verification of the context and sentiment of published content. The tool works perfectly as a daily overview of the most important information and opinions about the brand, allowing teams to start the day with an up-to-date view of the brand’s media presence. Review collected by and hosted on G2.com.

A limitation of Brand24 is the lack of comprehensive social media monitoring. The tool does not capture all user comments, does not analyze visual content (images), and does not detect product placements in video materials, which may result in an incomplete view of the brand’s presence across social media. Review collected by and hosted on G2.com.

Collecting mentions from various digital platforms already represents a great achievement by Brand24. However, the AI Brand Assistant stands out as an extremely powerful engine that helps us streamline processes and focus our strategies, generating valuable insights from the data obtained. Additionally, its multiple functionalities allow us, as an advertising agency, to create more strategic reports. Review collected by and hosted on G2.com.

One of the things I don't like is that, being in Latin America, the time differences with the operational headquarters of Brand24 affect the agility in communication with my contacts. For this reason, I don't feel that the responses are as quick as I would like. Review collected by and hosted on G2.com.

I like how simple it was to sign up for the free trial and create my first project. You just enter the keywords you want to track, and it starts working right away. The dashboard is clean and easy to read. Review collected by and hosted on G2.com.

It can take a little while for the tool to find and show the first mentions after you set up a project. Also, the analysis section has a lot of data, which could be a bit overwhelming for a beginner. Review collected by and hosted on G2.com.

Brand24 is an excellent tool with a truly customer-centric support team. Their staff are highly competent, friendly, and always ready to help — responses are quick, and any issues are resolved efficiently. The platform itself is clear, intuitive, and pleasant to use. PDF reports are generated within seconds and are immediately ready to share with clients, which is extremely convenient and saves valuable time. For anyone who needs a reliable tool to monitor online mentions of their company, I can wholeheartedly recommend Brand24. Review collected by and hosted on G2.com.

The keywords we choose are crucial, and sometimes mentions appear that don’t actually relate to the company we’re monitoring. Fortunately, the AI context filter helps refine these mentions, ensuring we get 100% reliable data. Review collected by and hosted on G2.com.

Brand24 gives me quick, believable snapshots of what is happening around without drowning me in noise,the dashboard is clean, alerts lands exactly when i need them, and the sentiment breakdown actually helps me understand context instead of just counting mentions. I use it almost everyday now to ease our online presence Review collected by and hosted on G2.com.

Sometimes the volume of alerts can spike randomly, and i wish the filtering was a bit more intuitive when mentioning multiple projects at once. Review collected by and hosted on G2.com.

Brand24 makes it very easy to track brand mentions in real time across social media, blogs, news sites, and forums. The sentiment analysis is accurate and helps us quickly identify positive and negative feedback. I also like the clean, intuitive dashboard and how easy it is to generate reports for internal stakeholders. The integrations with tools like Slack make collaboration seamless. Overall, it saves a lot of time and ensures we don’t miss important online conversations about our brand. Review collected by and hosted on G2.com.

While the platform is excellent, there are a few areas that could be improved. Sometimes the data refresh can take longer than expected during peak times. The historical data access is limited in some pricing plans, which can be a drawback for long-term analysis. Also, deeper integrations with more third-party platforms (beyond the existing ones) would make the tool even more powerful. The sentiment detection, although good, can sometimes misclassify neutral comments. Review collected by and hosted on G2.com.

The platform stands out for its ease of use, offering appropriate filters, an AI-powered summary feature, and effective influencer discovery. These aspects make it convenient and efficient to navigate and find relevant information. Also, the chat support is amazing. Review collected by and hosted on G2.com.

The sentiment section could use improvement, as it is often inaccurate and I frequently have to disregard the data. Review collected by and hosted on G2.com.

Brand24 is an excellent internet and media monitoring tool — all your brand mentions are in one place! We can quickly analyze customer feedback, respond in real time, and manage our brand’s reputation with ease. Automated reports and AI-powered insights give us everything we need to boost campaign performance and create more customer-focused content. In short, it is an intuitive dashboard, with key data delivered in clear, easy-to-interpret summaries and valuable insights. There is all in one tool, which is very convenient. Review collected by and hosted on G2.com.

There’s a bit of a learning curve at the beginning, especially when fine-tuning keywords and filters to get the most relevant results. The mobile app covers the basics well, but adding a few more advanced features would make it even more convenient for users on the go. Review collected by and hosted on G2.com.

The layout of the Projects menu is easy to navigate, edit and sort through. Review collected by and hosted on G2.com.

I only use the Personal Plus subscription, so I know projects are limited but it would be nice to be able to track a few more keywords/brand mentions/hashtags for projects. Review collected by and hosted on G2.com.

It's clear and easy to use. Everything is laid out simply and there are multiple filtering options to help find the results you're looking for. Their AI tools are great, and a real helping hand with finding and analyzing the data you need. Their support team are also great and it's easy to get in touch with someone. Review collected by and hosted on G2.com.

The platform itself looks a little dated and feels a bit dull. It can sometimes feel slow when loading or removing specific mentions. Review collected by and hosted on G2.com.